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Reservationist/Front Desk Agent

Please see Special Instructions for more details.

Please list the names, telephone numbers and email addresses for three professional references.

Position Announcement

Position Details

Proposed Start Date 09/18/2017
Classification Title Office Specialist 1
Working Title Reservationist/Front Desk Agent
Position Number D91494
Representation OP - SEIU/OPEU Local 503
EEO Status Classified Full Time - 1.0 FTE
Position FTE 1.0
Temp/Interim No

Position Summary

Brief Description of PSU/School/Dept

A thriving campus in the heart of Portland! As Oregon’s most affordable public research university, Portland State University(PSU) offers tremendous opportunity to 27,000 students from all backgrounds. Our mission to “let knowledge serve the city” reflects our dedication to finding innovative, sustainable solutions to local and global problems.

University Place Hotel is a 235 room Hotel and Conference Center. We are open to the public as well as PSU guests.

Position Summary

We are looking for a full-time Reservationist to join our team and to provide excellent service to our guests. We are looking for someone who is friendly, organized and detail-oriented to answer customer questions and make reservations. A great Reservationist is: comfortable on the phone, proficient with computers and able to quickly learn our operating system,familiar with the area, able to work varied shifts including possible evenings and weekends, and has that welcoming attitude on the phone and in person.This candidate must be able to work well with little supervision while completing time sensitive tasks.

Primary Activity A - Administrative
Minimum Qualifications from Classification

Completion of courses or training in Office Technology; OR
One year of general clerical experience which included typing, word processing, or other generation of documents; OR
An equivalent combination of training and experience.

Additional Minimum Qualifications for this Position

2 years experience at a Front Desk or Reservation counter for guest service industry.

Must be able to work all shifts, including evenings and weekends.

Successful completion of a background check.

Preferred Qualifications

Hotel experience in Reservations or Front Desk at a minimum of 3+ years.

Key Cultural Competencies

Creates an environment that acknowledges, encourages and celebrates differences.
Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship
Work Days/Hours 40 hours per week (Sunday to Saturday). Schedule will vary.
Total Compensation Range & Benefits Statement

The starting salary rate for this position will be between $12.38 and $13.74 per hour, dependent upon qualifications and experience, with an excellent benefits package including 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities.

Pay Range Between $12.38 and $13.74 per hour, dependent upon qualifications and experience.

Application Instructions

Additional Information
Additional Application Instructions (deadlines, etc.)

Please list the names, telephone numbers and email addresses for three professional references.

Background Check Required Yes
Position End Date (if applicable)
If you have questions

Search Details

Posting Close Date
Application screening begins 08/07/2017

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What direct experience have you had with Hotel reservations or Front Desk positions?

    (Open Ended Question)

  2. * How did you first find out about this position?
    • PSU Website
    • Indeed.com
    • HERCJobs
    • Urban League of Portland
    • Hispanic Metropolitan Chamber
    • Oregon Employment Department
    • Social Media
    • Person Referral
    • Career Builder
    • Glass Door
    • Other - Please describe in the next Question
  3. If you selected Other, please describe.

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. Professional References
Optional Documents